Mainline Photographics Pty Ltd


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Customers Feedback


13/06/2008

What our customers say

It is always nice to get compliments. Particularly after you have been in the photographic business for more

than 37 years. During that time we have met a lot of photographic enthusiasts and most of them have

become friends as well as consistent buyers of our quality products. Many of them take the trouble to

write and tell us how we are doing..............  Here are just a few

 

Dear Scott,

Thank you for your prompt delivery of my new Artisan & Artist camera bag.
I am very pleased with my purchase, especially since I don't have to modify the bag (like I had to do with my other bags) to suit my cameras/gadgets/bits and pieces.
And the size is just right. I will get another bag at some stage or another for my daughters Canon 5D once we have assessed what she really needs/wants.

I find the Nikon FM-2 a pleasure to use, although I am often teased about still using film. The (Voigtlander) Bessa R2 I use occasionally and I am happy with it too.
I hope film won't go out of fashion for a while yet.
I think I have done well with all the purchases from Mainline.

Thanks again
Cecilia Temperli

 

Hey Scott,
 
I assume your the guy in charge down there, just wanted to thank you for great service in regards to the purchase of B+W filters. Getting a free cloth with each purchase (and one of high quality) is a nice touch, but seeing a 10% off card in the box was a welcome surprise, so thanks a lot!
 
Cheers, 
Mathew Wilson.


Hi Scott,

I will be down in Sydney this coming Thursday to see you regards the Fotoman.

The photo was taken with the Nikon F100 purchased from you recently. The negative was scanned at 400dpi and was printed at 40" by CFL in panorama aspect. The first print sold to a client already. I am very happy to have another of my beloved Nikons in action. Thank you for your patience and very professional service Scott. I am very pleased to be a customer of Mainline Photographics.

Kind Regards
David Waugh

web.  www.dwphotography.net.au


 


Hi,

I have today received my two gradual filters (blue &25% gray) They are perfect.
Thank you very much for the enclosed gift.

Regards
John Tolar

 

 

Scott,

Thank you. I received the "72mm Cir Pol KSM MRC Slim" in my letterbox safe and sound yesterday.

 

Andrea. (Coffey)

 

 

Thanks John,
I will have a look and get myself a nice wide compromise and a longer lens. You will get an order from me shortly!
It is funny, I have a Nikon D200 with a range of optics and accessories, but I just love using the Voigtlander, simplicity with great optics, brings out the true photographer in everyone.


Brett

 

 

Hello Scott
I've had a Bessa R3A for over a year now and I just wanted to let you know how pleased I am with it. 
It is an excellent  camera to use and brings a smile to my face with every use. Oh yes, the lenses (21, 40, 50 and 90) are all superb - sharp, contrasty and great tonal/colour rendition. 
As well, I want to congratulate you (and John?) on your after sales service and advice - always a pleasure to deal with.


All the best
Andrew Benson

 

 

Hi Scott

The Summicron 35mm arrived safely this morning. Under 24 hours to semi-rural SA is pretty good I reckon.

I have already been out shooting with it on my new (Leica) M8 and am really delighted with the lens.

Thanks for a nice item and your great service. I will tell my Leica friends!

 

Best wishes

Tom Long

 

 

Hi Scott,

Just letting you know that the camera arrived safely as promised. I am looking forward to taking time

and getting to know it over the coming weeks......I am off to a camera fair in Brisbane on Sunday

morning to give it it's first major outing,

I've been asked by several people on the RF (rangefinder) forum where I got the camera and have recommended you highly as I was extremely satisfied with your service and attitude...thanks again.

 

Regards

Keith Novak

 

 

to rufus@mainlinephoto.com.au

Wow, Tuesday arvo delivery! Fast.
I've never had anything so quick.
Who does Rufus bribe at Aust Post -I want the name!!


Cheers
Ross

 

 

Hi John

My filters arrived this morning they are perfect.

Thank you very much for the gift.

 

Cheers

Cheng

 

 

Thanks Scott,

That (the quick execution of the customers order) explains why you receive those accolades from your customers. Thanks heaps for your excellent service.

I will certainly deal with you again in the future.

 

Regards,

Neil Jacobs

 

 

Hi John,

The VCII meter arrived today in excellent condition.....extremely well packed too.

I am most pleased with your attitude and customer service....will certainly be dealing with you

again. The free lens cleaning cloth is a welcome, added bonus.....brilliant. Well done!!

 

Kind regards

Gary Orman

 

 

Hi there
Just wanted to pass on some feedback as I have now had the Voigtlander R3A and lenses that I bought from you for a while now.  Simply put - they are excellent!

The camera is a joy to use - simple, well thought through, solid, reliable and a very bright viewfinder and focusing spot.  The lenses are superb - sharp, contrasty and very little distortion (with all the lenses), even when wide open.  

I am sure the camera and lenses will keep me satisfied for many years.
Oh yes, thanks for all your assistance at the time.
Regards


Andrew Benson
Canberra

 

 

To Scott.

Subject: Re: 15mm Voigtlander lens

Wow! that's incredible service! the lens just arrived! Thank you!

 

Naomi Shannon

 

 

Hello John

Thank you for the very nice 21mm Skopar viewfinder which arrived today, intact and very well packed.

also thank you for the lens cloth as well... So with that I would like to wish you John. Scott..all your friends and family a Nice Christmas and a Wonderful New Year. Nearly forgot this includes Rufus as well. It  is always very nice meeting nice people. So cheerio John and Scott.

 

Very kind regards Edward (Prince) 

 

 

Dear Scott,

I received your package yesterday with the replacement 46mm B+W polarizing filter-thank you.

BUT, I was delighted that you chose to replace the original with a KSM version-a class act as always.

So, this note is just to tell you that your wonderful service and customer support does not go

unrecognised. Thank you for making Mainline a preferred place to shop. I'm very grateful for the extra

things you do..

Regards and best wishes for a happy and safe Christmas.

 

Simon (Galbally) 

 

 

Scott

I received the filter last week. I just want to say thank you for a great service.

You also gave me a free cleaning cloth on top of upgrading my filter. What a service !

I must say that if I'm looking for anything in the future, I will use mainline for sure.

Thanks again

 

Regards,

David Ong

 

 

Hi Scott,

Just letting you know it arrived today. Can't wait to put a few rolls through it!

Many thanks for a super speedy and pleasant transaction, mate.

I'm off to leave you positive feedback now.

 

Cheers.... Pete.

 

 

Hi Scott,

I just thought I'd send a follow up e-mail after a couple of weeks of having my new camera and

scanner.

The camera is just beautiful, sure it may not be a Linhof but it is still a fine piece of gear. It just plain works and that is all I needed. The scanner is also great. It does a nice job. Very happy.

Most of all though thank you for the time and effort you put into helping me, I know when it comes time for a couple of other lenses I will definitely be calling again.

Here are a couple of images (taken) with the Fotoman. Thank you again and all the best.

 

Keith Anderson

 

 

Hi Rufus.
I just wanted you to know that your enveloped arrived this Wednesday, with the shape in perfect shade (or is it the other way around?) and the nice handwriting. Thank you again for this very pleasant experience and best regards from Paris by night.


Alexander goy (Paris)

 

 

Hi Scott

We arrived at our Hotel in Brisbane and the parcel was there stored in a secure room.
Well packed, and in its Ali case; my first impression was its size. Its big and well made,
great instruction manual. I really appreciate all the effort you went to get it to us.

I got the first rolls of film back last week and the results are more than I expected.

Thanks once again.

 

Lew Dickie

New Plymouth   New Zealand

 

 

To rufus@mainlinephoto.com.au

Thank you for the prompt attention to my order, which arrived safely today.
Thanks also for the complimentary lens cloth.

 

Clive Forster

 

 

hi Scott .....

very first photo from 617 .......it is in low JPEG, to suit e-mail have 4 good pics out of 8 ( 2 rolls )

upper Wentworth falls Blue mountains (see Panorama page)

I'm happy with first results ....... just wanted to share with you mate, thanks for all help and advices

 

Zac

 

 

To scott@mainlinephoto.com.au

Many thanks...lens and shoe adapter arrived safely this morning,
clean as a whistle and already in service.

cheers

 

Terry Hope

 

 

Dear Scott

Thank you for sending the Pentax 67 II and 90mm lens. By the way, I'm very pleased with Ebony camera bag.

It's just the right size for my 6x12 Linhof cameras. Many thanks for your assistance.

Yours faithfully

 

Peter Fyfe

 

 

Hi Scott
camera is here undamaged.......
I'd like to thank you for your efforts, the fantastic information and help with the purchase of this camera.
I will have no hesitation to recommend you for other photographers.
Thanks again!!!!!!  I will be in touch soon for bits as soon as funds become available.


Tim (Nemeth)

 

 

Hi Scott

I received the Canon 85mm f1.8 lens last Friday and what a cracker it is! Your assessment of it was correct, it is indeed in pristine condition. Thank you also for taking so much care in packaging it the way you did, it was just about "bomb proof"

I would think. It's survival in reaching Tasmania was assured. The customer care and integrity of Mainline Photographics is faultless and certainly the best I have encountered and you are to be congratulated.

 

Regards -- Rick Brooks

 

 

Hello Scott,

Package has arrived in New Zealand. It travelled well and the VC finder looks lovely on my Leica Standard (c1938)

Thanks for your excellent service.

 

Best Regards  Alan Morton

 

 

Hi Scott

A quick message to say the M6 has arrived safely here today (Thursday) The huge box is obviously a security trick nobody would guess it only contained a 35mm camera body. I'm delighted with it so far, exactly as you described.

I'll be putting a couple of film through it in the next few days.

 

Thanks again and best wishes -- Tom Long

 

 

Dear Rufus and Scott
I received the camera today (Canon EOS 1v). I was blown away by the and the fact that it came with all the manuals neither look like they have ever been used. Thanks for the quick delivery and professional service.

The only thing I can complain about is that you are too far away from Perth for me to drop down and
thank you in person and while I was there pick up a few more things.


Cheers Robyn Watts

 

 

Hi,
Pleas re-sign me up for your news letter. Since I last heard from you I have purchased from

Alan Lane (Camera Lane-Melbourne) a 15mm, 25mm and R Body. Photos comparable to my R Leica.


Regards John Blackstock 

 

 

Dear Rufus,
It is a highlight to receive your 'Newsletter'. Please pass on my best regards to your master.


George Steele -- Bowen Qld

 

 

Hello Scott,

Once again thanks for the support you and the staff at mainline have provided.

 

Peter Clark

 

 

G'Day

Just a short note of many sincere thanks for your obviously thoughtful action in substituting an MRC filter for an out of stock std. coated filter (circ. pol.)  This filter is critical in my line of work. With a client shot taking place at 6pm tonight the arrival of the filter at 1.00pm was a breathtaking effort.
In closing, thanks for your excellent response.

 

Cheers Gary Rowan Higgins

 

 

Hi Scott,

I received the package today in perfect condition. I wanted to thank you for your quick and reliable service and I won't hesitate in recommending your services to friends in the future. Thank you again.


Regards Mark

 

 

Dear John
The camera package has just arrived. It is in a more excellent condition than I expected. Many thanks for those extra accessories (a filter adapter and filters), a film and a battery generously included.


Cheers,  Masa

 

 

G'day guys,
I bought a Fotoman 617 from you a few weeks ago and am very happy so far. I have just received

my first bunch of films back and am very happy with the results.

 

Cheers Dan O'Dwyer

 

 

Thank you Rufus. Received the lens yesterday and am extremely happy with it.

 

Jeffrey Bryant

 

 

Hello Rufus.
The lens and lens hood have arrived and they are in excellent condition. It was a pleasure dealing with you.

 

Kris Halim

 

 

Hi Scott.
Please let me say that your customer service is fantastic. You are always helpful with constructive advice when I call.

All the best for now.

 

David Weston Photography

 

 

Package has arrived in New Zealand Scott, it travelled well. The lens is excellent... I am very pleased.  

 

Alan Morton- Auckland - New Zealand

 

 

To Rufus the Photographic Lab.
Got the Nikon DW-4 on Monday. It is in great shape and was very well packed.

 

John Copeland

 

 

Just letting you know the filter arrived this earlier in the week. Thanks for the excellent service. I am looking forward to doing business with Mainline Photographics in the future.

 

Tim

 

 

 

 

 

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